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Preface
Off Like a Rocket
by Cathy Wilson, Publisher
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Chapter by Chapter
The Mission of Expo
by Marvin R. Nelson, Vice President, Professional Development, SCTE
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Foreword
Mark Dzuban — He's Down to Earth
by John D. Schanz, Exec. VP, National Eng. & Tech. Operations, Comcast
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Guest Author
SCTE and Engineering Proficiency
by Mark Dzuban, SCTE President/CEO
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Media Center: Voice
Happy Birthday, Sonny!
by Justin J. Junkus, President, KnowledgeLink Inc.
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Media Center: Video
1969-2009: Quality of Service Still Remains Job #1
by Dave Higgins, VP, Quality Assurance, Comcast Media Center
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Media Center: Data
The Development of Broadband Media — The Obstacles To Overcome
by Wesley Burton, Consultant, In-Transition Broadband LLC.
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Two Sides to Every Story
Sandy Says: The Future … As Expected
by Sandy Teger, Consultant., System Dynamics Inc.
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Two Sides to Every Story.
Dave Says: You're Ignoring the Timing and Surprises
by Dave Waks, Consultant, System Dynamics Inc.
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Phantom of the Library
Living Under Coax
by The Phantom
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By the Book
The SCTE Standards Program
by Stephen P. Oksala, VP, Standards, SCTE
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Making the Grade
Certification Transformation
by Pam Nobles, Dir. of Certification & Education, SCTE
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Opportunity NOCs
SCTE Turns 40
by Robert Grann, Systems Engineering Manager, Bright House Networks
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Fiber Source
So, How Did Fiber Come To Pass in CATV?
by David Pangrac, Pangrac & Associates
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Business Class
Cox Business — The Making of a Billion Dollar Business
by Mark Tucker, Dir., Sales Operations, Cox Business Services
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On the Shelf
Research products and services by category, with hyperlinks for each listing included
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Reference Desk
Research products and services by company, with hyperlinks for each listing included
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Bookmarks
Library Patrons' Web Sites
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Testing In Progress
"Sparking" an Interest in Testing
by Ray Thomas, Consultant
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In the Trenches
Separating the Digital Wheat from the Analog Chaff
by Michael Mason, VP, Technical Operations, Comcast
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Rules & Regs
Time Flies When You're Having Fun
by Steve Johnson, Consultant
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Customer Service 101
"The Best Is Yet To Be" from Technology and for Customer Service
by Andrew Parrott, Corp. VP, Technical Operations, Suddenlink Comm.
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Photo Gallery
The Cable Show/ET Conference, March 31-April 2, 2009, Washington, DC
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Bulletin Board
SCTE Upcoming Events and Activities
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Bestsellers List
Summer 2009 Top 10 from the SCTE Bookstore
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From the Archives
Saving the Indian
by Archer S. Taylor, Senior Engineering Consultant, The Strategis Group
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The Final Word
Television Evolution in SCTE Time
by Walter S. Ciciora, Ph.D., Consultant
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